Privacy Policy

Cherry Hills Kitchens ("we," "us," or "our") designs and supplies luxury cabinetry for homes across the greater Denver area from our studio in Cherry Hills. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact our studio, request a field measurement, place an order, or otherwise interact with us across any channel.

By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website and services. This policy applies to all customers, prospective customers, and visitors, whether you engage with us online, by phone, or in person at our studio.

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We collect information you provide directly, information generated as you use our services, and information from trusted partners. The categories below describe what we gather.

a. Personal information

Your name, email address, phone number, mailing and project address, and payment information provided when you request a consultation, place a deposit, or complete a purchase.

b. Point of Sale data

Purchase history, transaction records, deposit and balance payments, order details, and the payment methods used at our studio or checkout.

c. eCommerce data

Browsing behavior on our website, cart and saved-selection activity, wishlist items, saved finish samples, and account preferences.

d. CRM data

Customer profiles, project notes, field-measurement records, communication history, appointment records, and support tickets.

e. Device & technical data

IP address, browser type, operating system, referring pages, cookies, and device identifiers.

f. Location data

Studio visit records, delivery and installation addresses, and approximate geolocation where you enable it in your browser or device settings.

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• Order processing & fulfillment - to draw, price, produce, deliver, and install your cabinetry, and to manage deposits and balances.
• Customer service & support - to respond to inquiries, schedule field measurements, and resolve issues.
• Marketing communications - to send email, SMS, and push notifications about products, projects, and studio news, where permitted.
• Personalization & recommendations - to suggest finishes, materials, and configurations suited to your project.
• Loyalty & rewards program management - to administer any referral or client-appreciation program you join.
• Analytics & business improvement - to understand how our website and studio services are used and to improve them.
• Fraud prevention & security - to protect against fraudulent transactions and safeguard our systems.

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Where you provide express written consent, we may send SMS or text messages regarding appointments, order status, and marketing, in compliance with the Telephone Consumer Protection Act (TCPA).

• Opt-in consent - you affirmatively opt in before receiving any marketing texts. Consent is not a condition of any purchase.
• Message frequency - frequency varies; standard message and data rates may apply.
• Opt-out - reply STOP at any time to unsubscribe, or HELP for assistance.

To manage your text preferences, contact us at [Contact Phone] or [Contact Email].

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We send marketing emails only to recipients who have opted in, in compliance with the CAN-SPAM Act. Every marketing email identifies us as the sender, includes a valid physical mailing address, and provides a clear unsubscribe link.

You may unsubscribe at any time using the link in any email, or by contacting [Contact Email]. We honor opt-out requests promptly. Transactional messages - such as order confirmations, appointment reminders, and delivery notices - may continue as they are necessary to your project.

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We use cookies and similar technologies to operate our website, remember your preferences, and understand usage.

• Essential cookies - required for core functionality such as navigation and secure checkout.
• Performance & analytics cookies - help us measure and improve site performance, including third-party analytics.
• Advertising pixels - measure the effectiveness of, and help tailor, our advertising.

You can manage cookies through your browser settings and through any consent banner we present. Disabling some cookies may affect site functionality.

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We do not sell your personal information. We share information only with trusted partners who help us operate, and only to the extent necessary:

• Payment processors - to process deposits and payments securely.
• Shipping & delivery carriers - to schedule delivery and installation.
• Marketing platforms - to deliver email and SMS communications you have opted into.
• Analytics providers - to understand and improve our website and services.

We may also disclose information to comply with law, enforce our terms, or protect the rights, property, and safety of our customers and company.

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We retain personal information for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, warranty, and reporting requirements. Project and measurement records may be retained to support warranty and future service.

When information is no longer required, we securely delete or anonymize it. You may request deletion of your information as described in "Your Rights & Choices," subject to legal exceptions.

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We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and secure payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

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Depending on where you live, you may have the following rights regarding your personal information:

• Access - request a copy of the personal information we hold about you.
• Correction - request that we correct inaccurate or incomplete information.
• Deletion - request that we delete your personal information, subject to legal exceptions.
• Opt-out - opt out of marketing communications and certain data uses.
• Data portability - request your information in a portable, machine-readable format.

To exercise any right, contact us at [Contact Email]. We will verify your identity before responding and will not discriminate against you for exercising your rights.

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If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

• The right to know what personal information we collect, use, disclose, and (if applicable) sell or share.
• The right to delete personal information we have collected, subject to exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell your personal information.
• The right to limit the use of sensitive personal information.
• The right to non-discrimination for exercising your rights.

To submit a request, contact [Contact Email] or [Contact Phone]. Authorized agents may submit requests on your behalf with proper verification.

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Our website and services are intended for adults and are not directed to children under 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

If you believe a child has provided us with personal information, please contact [Contact Email].

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We are based in the United States and process information here. If you access our services from outside the United States, you understand your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Where required, we implement appropriate safeguards for international transfers consistent with applicable law.

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice.

We encourage you to review this policy periodically. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

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If you have questions about this policy or wish to exercise your privacy rights, please contact our Data Protection Officer:

• Company - Cherry Hills Kitchens
• Email - [Contact Email]
• Phone - [Contact Phone]
• Studio - [Studio Address], Cherry Hills, Denver area

We aim to respond to all privacy requests within the timeframes required by applicable law.

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