Shipping & Returns
Cabinetry is not a parcel you leave on a porch. Every Cherry Hills Kitchens order is field-measured, drawn, and built to the room it is going in, so our shipping and returns policy is written for pieces that are considered, crated, and delivered with care. Read the section that applies to you, or scan the full policy below.
What you will find here
Shipping policy overview
Cherry Hills Kitchens designs and supplies luxury cabinetry and architectural casework from our studio in Cherry Hills, Colorado. Because each project is built to a drawing rather than pulled from a shelf, timelines and handling are unlike a typical retail order. This policy covers both our smaller shippable goods (hardware, samples, care kits, accessories) and our delivered, installation-scheduled cabinetry.
We ship smaller goods throughout the continental United States. Full cabinetry runs and casework are delivered and coordinated within the greater Denver area, where every project is field-measured before it is priced. If you are outside our delivery region and would like to discuss a project, please reach out before ordering.
Order confirmation
You will receive an order confirmation email within a few minutes of placing an order. If it does not arrive, check your spam folder, then contact us so we can confirm the order is in hand and correct the email on file.
Domestic shipping options
The options below apply to shippable goods. Rates are calculated at checkout by weight, dimensions, and destination. Estimated timeframes are counted in business days after your order has been processed and handed to the carrier.
| Service | Estimated Time | Cost |
|---|---|---|
| Standard | [X to X business days] | From [$X.XX] |
| Expedited | [X to X business days] | From [$X.XX] |
| Overnight | [1 business day] | From [$X.XX] |
Delivered cabinetry
Full cabinetry and casework are not shipped by parcel carrier. They are crated, scheduled, and delivered by our own logistics on a date confirmed with you in advance. Delivery and installation windows are set during your project timeline, typically [X to X weeks] after final drawings are approved and the order is released to build.
International shipping
We ship select smaller goods to a limited list of countries, currently [list of countries]. Full cabinetry is not shipped internationally. If your destination is not listed at checkout, we are not yet able to ship there.
- Estimated transit time is [X to X business days], not including customs clearance.
- Delivery timeframes are estimates only and may extend during customs inspection or peak periods.
Customs, duties, and taxes. International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Please check with your local customs office for details before ordering.
Free shipping threshold
We offer complimentary standard shipping on qualifying orders of shippable goods over [$X] within the continental United States. The threshold is applied automatically at checkout once your cart qualifies.
- Applies to standard service only; expedited and overnight upgrades are charged at their listed rates.
- Calculated on merchandise subtotal after discounts and before taxes.
- Does not apply to delivered cabinetry, which is coordinated as part of your project.
Order processing & handling
Shippable goods are processed within [X to X business days] of order placement. Business days are Monday through Friday, excluding public holidays. Orders placed after our daily cutoff of [X:XX PM MT] begin processing the following business day.
- Orders placed on weekends or holidays are processed the next business day.
- During peak periods, processing may take slightly longer; we will note this at checkout when it applies.
- You will receive a confirmation email at purchase and a second email once your order ships.
Cabinetry orders follow the project schedule agreed during your consultation: field measure, drawings, pricing, approval, build, and delivery. Your project contact will keep you informed at each stage.
Tracking your order
When your order ships, we send a confirmation email containing your tracking number and a link to the carrier. Please allow up to [24 hours] for tracking to update after you receive the email.
- View order status and tracking any time in your account order history.
- For delivered cabinetry, your project contact provides scheduling and delivery updates directly.
Returns policy
Shippable goods may be returned within [X days] of delivery, provided they meet the condition requirements below. Because cabinetry and casework are made to your specific drawings, they are custom by nature and handled separately (see below).
Condition requirements
- Items must be unused, undamaged, and in their original packaging.
- All original tags, protective wrapping, and included components must be present.
- Proof of purchase (order number or confirmation email) is required.
Non-returnable items
- Custom and made-to-order cabinetry, casework, and any built-to-drawing product.
- Finish, wood, and material samples once opened or used.
- Items marked final sale at the time of purchase.
- Gift cards.
How to initiate a return
Starting a return is unhurried and straightforward. Follow the steps below, and our team will guide you the rest of the way.
Reach out
Email or call us with your order number within the return window.
Receive authorization
We confirm eligibility and send a return authorization with instructions.
Pack & ship
Repack items securely in original packaging and send them to the address provided.
Refund issued
Once inspected, your refund is processed to the original payment method.
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or the result of our error. We recommend a trackable service, as we cannot process a refund for a return we do not receive.
Exchanges
We are glad to exchange eligible shippable goods for a different size, finish, or item, subject to availability. To request an exchange, contact us with your order number and the item you would like instead.
- Exchanged items must meet the same condition requirements as returns.
- If the new item costs more, we will collect the difference before it ships.
- If the new item costs less, we will refund the difference to your original payment method.
- Custom cabinetry is made to your drawings and cannot be exchanged.
Refund processing
Once your return arrives and passes inspection, we issue your refund to the original payment method. Please allow [X to X business days] for the refund to appear, depending on your bank or card issuer.
Partial refunds
A partial refund may be applied when an item is returned outside the stated window, shows signs of use, or is missing original packaging or components. We will always explain any deduction before the refund is finalized.
- Original shipping charges are non-refundable except where an item arrived damaged, defective, or in error.
- Refunds are issued in the original currency of purchase.
Damaged or defective items
We inspect every order before it leaves us, but transit can be unkind. If your item arrives damaged or defective, contact us within [X days] of delivery so we can make it right quickly.
What we will need
- Your order number.
- Clear photographs of the damage or defect, including the packaging as received.
- A brief description of the issue.
Our promise. For verified damage or defects, we will arrange a replacement, repair, or full refund at no additional cost to you, including return shipping. Please retain all original packaging until the matter is resolved.
Measured in person, drawn before it is priced, and delivered with the same care it was built with.
Questions about shipping or returns?
Our team is calm, precise, and happy to help. Reach out and we will walk you through your order, a return, or a project delivery, at whatever pace suits you.
Contact Our Team